Frequently Asked Questions
Everything you need to know about your Ajazz gaming gear.
What is the standard shipping time for international orders?
Orders are typically processed within 1-2 business days. International shipping generally takes between 7 to 15 business days depending on your location and local customs processing.
How can I download the drivers for my Ajazz mechanical keyboard?
You can find all necessary drivers and software on our official 'Downloads' page. Simply search for your specific model number to find the latest firmware and customization tools.
What is your return policy for defective electronics?
We offer a 30-day return policy for any products that arrive with manufacturing defects. Please contact our support team with your order number and a video of the issue to initiate a return or exchange.
Do Ajazz products come with a manufacturer warranty?
Yes, all authentic Ajazz products purchased through our official store come with a 1-year limited warranty covering hardware malfunctions under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are Ajazz keyboards compatible with both Windows and macOS?
Most Ajazz mechanical keyboards are compatible with both Windows and macOS. Many models feature a physical toggle switch or a key combination (Fn+S/A) to swap between operating system layouts.