Returns & Exchanges
At Ajazz Official Store, we stand by the quality of our gaming peripherals and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.
Initiate Request
Contact our support team with your order number and reason for return within 30 days of receiving your hardware.
Packaging
Securely pack the device in its original Ajazz packaging, including all cables, keycap pullers, and manuals provided.
Shipping
Affix the provided return label or ship the package via a traceable carrier to our designated inspection center.
Inspection & Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing